Privacy policy

PRIVACY POLICY

Last updated: March 25, 2026

LumiaraSkin operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LumiaraSkin is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of personal information:

- Contact details, including your name, email address, phone number, billing address, and shipping address.
- Payment information, including payment method details, billing information, and transaction confirmations.
- Order information, including the products you purchase, return, exchange, or cancel.
- Account information, if you create an account with us.
- Communications, including messages you send to customer support.
- Device and usage information, including your IP address, browser type, device type, and how you interact with our website.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

- Directly from you, when you place an order, contact us, sign up for emails, or otherwise interact with our Services.
- Automatically through cookies and similar technologies when you browse our website.
- From service providers and partners who assist us with payment processing, shipping, analytics, fraud prevention, and marketing.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Process and fulfill your orders.
- Provide customer service and respond to your questions.
- Send order confirmations, shipping updates, and service-related messages.
- Improve our website, products, and customer experience.
- Detect, investigate, and prevent fraudulent or unauthorized activity.
- Send promotional communications if you have subscribed to receive them.
- Comply with legal obligations and enforce our policies.

HOW WE DISCLOSE YOUR INFORMATION

We may share your personal information with trusted third parties only as needed to operate our business, including:

- Shopify, which powers our online store.
- Payment processors.
- Shipping, fulfillment, and logistics providers.
- Analytics, marketing, and advertising partners.
- Service providers who help us operate our website and customer support.
- Government authorities or other parties where required by law or to protect our legal rights.

We do not sell your credit card information, and we do not store full payment card details on our own servers.

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve your browsing experience. These technologies may also be used for marketing and advertising purposes.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party websites. We encourage you to review their policies before sharing your information.

DATA SECURITY

We take reasonable precautions and follow industry practices to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We keep your personal information for as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

YOUR RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of certain marketing communications.

To exercise any of these rights, please contact us using the details below.

CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last updated” date.

CONTACT

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

lumiaraskin@outlook.com